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About ChampKickz and more
Welcome to ChampKickz!
Since 2020, ChampKickz has been a stalwart presence in the footwear and fashion landscape. Through highs and lows, we've fostered local partnerships and expanded our reach to Europe and America, all while prioritizing affordability and quality assurance.
As we strive for continuous improvement, we're committed to meeting and exceeding customer expectations. Join us on our journey as we redefine the future of fashion at ChampKickz.
Can I trust you?
Of course!
Yes, you can trust us. ChampKickz is a legitimate store that has been operating since 2020. We are firmly rooted in the community and our goal is to provide customers with quality service and products at fair prices. Our company is guided by ethical principles and we consistently care about the satisfaction of our customers. Your trust is crucial to us and we would like to welcome you as one of our satisfied customers.
Can I get more discount for large order .(eg,orders more than 5 pairs)
Of course,
Please contact our customer service,will get your exclusive coupons.
Shoes detained by Customs or Duties
If it's detained by the customs of shipping side ,we will rearrange send one
pair to you. (We only arrange to resend shoes once, and we will not be
responsible if the parcel detained again.)
If it's detained by the customs of destination side or a matter of tariff, we will bear half part of it for you.
But the chances of being caught by customs are slim
What do I do if tracking is telling me my label has been created, but it's not telling me where it is?
This happens a lot with DHL and unfortunately there is nothing that can be done about it.
Tracking updates will appear when the package arrives in the Netherlands or Germany.
In most cases the update is shown after 10-12 working days in transit.
If the update doesn't appear, don't hesitate to contact our customer support and they will solve your problem @ service@champkickz.com
How to choose my size?
Normally most of our shoes are true to size, but because the US size is
divided into men and women, it is best to order according to the
European size（Yeezy runs half a size small）.
If you have still not sure, please contact our customer service for more details.
Preferably use the official brand tables to measure the dimension
How does the order process work?
Quite simply, and absolutely anyone can do it.
On our website you can choose over 900+ pieces of shoes or clothing.
You can find them easily, either by searching for a single piece using our search engine, or by finding the product in the navigation or on the main page.
You add the item to your basket, fill in all the delivery details carefully and make the payment through a secure payment gateway.
And bang! It's done, now you just wait for the courier to deliver your package. 😊
How does delivery work?
Again, simple and nothing to worry about.
Once your ordered product arrives at our warehouse, we carefully photograph it and send it to you for approval, you choose whether you like the product and want it or want a refund.
If you approve the shipment, we will forward the package to the delivery company from our warehouse in China. All packages are sent via DHL, DPD, EMS
Then you wait 12-15 working days, the package comes between these working days.
How long does total delivery take?
Delivery is always individual depending on the country you order to and the world situation.
99% percent of all orders reach the customer within 15 working days, below you will find a breakdown of delivery days from courier companies' records.
Europe @ 10-15 working days
United States @ 9-15 business days
Asia @ 5-9 business days
Africa @ 9-14 working days
If we don't meet delivery within these days, please contact our customer support and then we will refund you some amount of money for waiting.
How to get support?
Do you need any help? We're here to help!
It's easy to get in touch with us - simply send us an email or submit a ticket through our support service: Submit Ticket
Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your support requests.
We're always happy to help resolve any issues you may be having.
What is the schedule of the support service?
If you need help, our support team is available Monday-Friday 9:00 AM - 20:00 PM (Beijing Time).
We'll be happy to answer any questions you have or help you with any issues you're experiencing.
I didn't get an answer, what should I do?
It is possible that your message has not been sent or that no support member is currently available.
Please allow our team up to 24 hours to respond to you, by which time someone will have replied to you.
If it happens that you still haven't received a reply after 24 hours, please contact us on another platform and we will deal with it promptly.