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What is ChampKickz.com?
ChampKickz.com is your go-to online store specializing in stylish clothing and trendy sneakers. We aim to bring you high-quality products that help you express your unique style.
What types of products do you offer?
We offer a wide selection of fashionable clothing and sneakers. From everyday essentials to standout pieces, our collections are designed to elevate your wardrobe.
Where can I find reviews about your store?
You can find reviews and feedback from our customers on multiple platforms:
- TikTok: Follow us for unboxings, styling tips, and customer testimonials (@ChampKickz).
- Discord: Join our growing community to connect with other sneaker and fashion enthusiasts and share your experiences.
- Social Media: Check out reviews and tagged posts on Instagram and Facebook.
We encourage all our customers to leave feedback and share their experiences with us!
Why choose ChampKickz.com?
We’re dedicated to providing a premium shopping experience. From our carefully curated product selection to fast shipping and excellent customer support, we strive to make every customer feel valued.
How can I stay updated on new products?
Subscribe to our newsletter and follow us on social media to stay updated on our latest collections, exclusive drops, and promotions.
How do I know my size?
We provide detailed size charts for all our products on their respective pages. If you're unsure about your size, feel free to contact our support team for guidance.
Do you restock sold-out items?
We frequently restock our most popular items, but availability can vary. Follow us on social media or subscribe to our newsletter for updates on restocks and new arrivals.
Are there any discount codes available?
Yes! First-time customers can use the code WELCOME15 for 15% off their first order. Keep an eye on our social media and newsletter for additional promotions.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact our customer support team within 7 days of receiving your order, and we’ll resolve the issue as quickly as possible.
Can I exchange an item?
Yes, we offer exchanges for items of equal value if your product is in its original condition. Visit our "Returns and Exchanges" page for more details.
My order hasn’t arrived yet. What should I do?
Delivery times may vary depending on your location. If your order hasn’t arrived within the estimated timeframe, check the tracking information provided or contact our support team for assistance.
How can I participate in giveaways?
We actively host monthly giveaways exclusively on our Discord server. Join us on Discord to participate and get a chance to win exciting prizes.
Is there an affiliate program?
Yes, we have an affiliate program! You can join our program and start earning by signing up directly on our Discord server, where all the details and instructions are available.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we’re always working on new ways to improve your shopping experience, so stay tuned for future updates.
What is your return policy?
Courier Service: Only DHL is accepted for return shipments. Returns sent through other couriers will not be accepted.
Cash on Delivery: We do not accept COD shipments. Return shipping must be prepaid for refunds to be processed.
How do I return a product?
Contact Us:
Reach out to obtain the return address.
Items must be in original condition, unworn, unwashed, and with all tags attached.
Confirm Order Details:
Double-check size, color, and style before ordering.
For quality issues or incorrect items, send us photos, and we’ll cover the return shipping. Otherwise, customers cover return shipping costs.
Right to Return:
Returns are accepted within 7 days of delivery.
Customers are responsible for all return costs, including customs fees.
Exchanges and Refunds:
Provide the tracking number for the return.
Refunds may incur a $35 customs duty fee or up to 25% of the order value if the order was processed or shipped.
What situations are returns not accepted?
Quality Opinions: Returns based on subjective quality issues.
Used or Altered Items: Worn, damaged, or modified items.
Improper Packaging: Returns not properly insured or packaged.
How does the refund process work?
- Before Shipping: Cancelation refunds are processed via the original payment method. If the order has already been processed but not shipped, a 25% fee will be applied.
- After Shipping: Refunds incur a fee of up to 25% for cancellations of shipped orders.
Timelines:
- PayPal: Real-time.
- Credit Cards: 5–20 business days.
How are orders processed?
- Place Your Order: Add items to your cart and complete the payment process.
- Quality Control (QC): QC photos are sent via email or Discord for approval. Orders won’t ship without QC confirmation.
- Processing Time: 7–12 business days.
- Shipping Confirmation: You’ll receive a tracking number 2–4 days after dispatch.
What are your shipping times?
- Standard Delivery: 5–10 business days. In rare cases, delays may extend up to 18 days.
- Split Shipments: Orders with multiple items may be shipped separately.
What happens if my package is delayed or lost?
- With Insurance: We’ll arrange a refund or replacement for lost or damaged packages.
- Without Insurance: We are not responsible for any loss or damage.
Customs and Duties
Recipients are responsible for customs duties and taxes unless shipping insurance is purchased.
What payment methods do you accept?
- Credit/Debit Cards: Visa, MasterCard, American Express, and more.
- PayPal: PayPal is fully supported and can be selected during checkout.
- Cryptocurrencies: Bitcoin, Ethereum, and Litecoin accepted. Contact us for assistance.
- AliPay & WeChat Pay: Available upon request.
- Zelle/Bank Transfer: Contact Customer Service for details.
- Blik: Available upon request.
How secure are payments?
We use encryption to ensure all transactions are secure. No payment details are stored on our servers.
How can I earn rewards from my order?
We value your feedback! Here’s how you can earn rewards by leaving a review:
- Leave a Detailed Review: Earn $5–$12 based on content, appearance, comprehensiveness, and photo quality.
- Include a Photo: Reviews must include at least one product photo to qualify.
How do I claim my reward?
- Create a Ticket: Go to the 'Claim Reward' section on Discord and open a ticket.
- Provide Details: Share your review details, including the platform where it was posted.
What reward options are available?
- PayPal: Receive your reward directly to your PayPal account.
- Cryptocurrency: Choose from supported cryptocurrencies.
- Coupon: Get a discount code for your next purchase.
Thank you for sharing your feedback and helping us improve! 🏆
Do you collaborate with influencers?
Yes, we actively collaborate with influencers! If you’re interested, you can submit your application directly through the form available on our Discord server.
Can I suggest new products or brands for the store?
Absolutely! We value customer feedback and suggestions. You can share your ideas on our Discord server, where we review and add new suggestions to our list every week